Residence & Facilities Management

Servicing the most exclusive and luxurious homes and buildings, with planned, proactive and preventative maintenance

Walter Lilly not only build and refurbish some of the most iconic luxury homes in London and the South East. We also maintain them.

As many of these homes feature extremely complex mechanical and electrical systems: including swimming pools; commercial kitchens; complex building management control systems; lifts; fire alarms; security systems and bespoke audio visual/lighting control systems, regular maintenance is important to ensure the homes are protected and kept in fine working order.

Find out more about our Facilities Management within Science & Higher Education.

Planned, proactive and preventative maintenance

Walter Lilly’s Residence and Facilities Management service focuses on planned, proactive and preventative maintenance to ensure the smooth running of homes and buildings.

Planned, proactive and preventative maintenance helps to reduce annual and total cost of property ownership for our clients and provide value for money for any works that need undertaking. All visits can also be planned around the lifestyle and business needs of our clients.

Walter Lilly’s Residence and Facilities Management service provides peace of mind that a building is being cared for, properly managed and maintained to the highest standards by a trusted and competent company

Services in Detail

Hard Services

Mechanical Installations: Plant and Equipment
Public Health systems including drainage jetting, roof gutters
Electrical Installations
Water Hygiene
Life Safety Systems, including fire alarms, Sprinkler and Misting systems, fire damper drop tests, smoke clearance systems
Security systems
Audio Visual and Lighting control systems

Soft Services

Internal and external Window cleaning
Timber floors and bespoke joinery
Stone floors and walls
General wear and tear decorations
External decorations

Key features of our service

Personal Facilities Manager

A dedicated Personal Facilities Manager always on call to assist with all building needs.

Bespoke Maintenance Proposal

Following an initial maintenance requirement meeting with our clients, a comprehensive assessment of the property will be carried out, including a review of any existing maintenance records. An asset register will be compiled to provide a tailored Maintenance Proposal, to keep the property in prime condition.


As part of the service an electronic logbook will be provided as a single repository for the property’s asset information, maintenance records, certificates and reports.

24-hour Emergency Cover

Sometimes the unexpected happens. For this reason, Walter Lilly includes a 24-hour, 365 days a year support package as part of the Residence and Facilities Management service, for any emergency that may arise.

Vacant Property Management

Walter Lilly can carry out regular inspections to comply with property insurance policies, as well as our maintenance checks keeping the client’s home in prime condition.

Contact our Residence Management Service Team

Phil Groves
Building Services & Facilities Management Director
Georgina Peech
Business Development Manager
Joe Bates
Facilities Manager
Walter Lilly & Co. Limited

Knollys House
17 Addiscombe Road
Croydon CR0 6SR

020 8730 6200
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